Coming Era of Chatbot

In computer language, a bot is any software that performs an automated task and the class of bot that live in chat platform is called chatbot. Therefore , a chatbot is a computer programme that conducts conversation with human users specially over the internet via auditory or textual methods I.e. chatbot is a robust communication system . In short, a chatbot is another way of humans interacting with systems by giving a response based on the user input.

People are now spending more time in messaging apps than in social media. Messaging apps are the platforms of the future. So logically, if you want to build business online and boost it, you will have to reach where the people are and that place is now inside messaging apps. The widely usage of mobile messengers will increase the demand for chatbots in future specially by professionals , businesses and industries. The extension technology of artificial intelligence in chatbot will act as a booster to the popularity of chatbot.

Chatbot is a program that simulates a real conversation with users by using artificial intelligence.

There are a number of benefits of using chatbots for business or profession.
• Chatbot is replacing other forms of slow contact methods like phone calls and emails.
• Chatbot  works throughout the year without any break. It is answerable to every client and there is need for any client to wait even for a second.
• Chatbot  can have conversation with thousands of clients at a time simultaneously. No matter, how many people are contacting it, every one of them is answered immediately.
• Humans generally become victims to their emotions but chatbots on the other hand are bound by the rules they are programmed to.
• Chatbots work as substitute to employees working on helpdesk in any business since they can chat with thousands of clients at a time thus reducing expenditure on establishment.
• Employees get bored and less productive when given the same type of work again and again. But this is not the case with chatbots.
• Chatbots  can be very easily switched to any industry or business.
• In any business, employees are hired or fired and some time is wasted in training the new employees. But such type of problem is not with chatbots.
• The tendency of online buying of products is increasing day by day. This will provide chatbots an opportunity to sell products and it will also suit the requirement of each client.
• People can also get advice or suggestion from chatbot regarding shopping of various items , tours and travels etc.
• While getting any information regarding business concern, instead of browsing through their website, you can very easily have conversation with their chatbot to get the required information feeling just like you are shopping in a retail showroom.

Chatbots can be hosted in any major chat platforms like facebook messenger, whatsapp, instagram, text messaging etc. Chatbots respond in the same way as a human would and works as an intermediate responding when a client opens a chat dialogue for some enquiry or assistance.

A chatbot works similar to human manning a help desk. When a customer opens a chat dialogue , the chatbot is the media responding. Chatbots are a form of Artificial Intelligence and supported by complex programming. They fall into two types of categories depending on whether the dominant feature is hardcoded questions/ answers or the artificial intelligence (AI). Chatbots which function on structured questions and answers are less comples and chatbots that function on machine learning harness the full power of AI. Appearantly , they both look similar and you may not be able to distinguish them.  Chatbot working on hardcoded questions / answers has a smaller knowledge base and skills, and can provide only a particular response to specified questions. In other words, our questions must be particular with the programming given to chatbot. The second type of chatbot is the machine learning chatbot in which the commands need not be so specific. Such machine learning chatbots harness the power of AI , thus giving it a learning brain. The command given to such chatbot may not be so specific. The machine learning chatbots get cleverer the more they are interacted with.
A chatbot is a software which is often powered by machine learning algorithms and artificial intelligence to generate appropriate reply to user’s query. The future of chatbot depends largely on the advancements in artificial intelligence. Chatbots can simulate a real human like experience only through advanced natural learning process and improved machine learning algorithms. For this, we have to accumulate a large amount of data. Using accumulated data, chatbots can be made to copy a human communication. Chatbots definitely have made a special mark in the enterprise world and should be utilized by businesses to their full potential. As for the current market is concerned, chatbots are heading towards a bright future.

Any professionals or business enterprises interested in chatbots for boosting of their businesses and popularity may utilize the services of Mohit Khanna at 542, diamond avenue, majitha road , Amritsar with contacts as 9779850986, 9780902161 and email id mohit.personal1987@gmail.com , harsh.harrak@gmail.com.